How can I check the status of my web order?
You can check the status of your order by contacting us at firstname.lastname@example.org. We will respond to all emails within 24hrs, promise.
How can I change my order?
You can send changes to email@example.com. We will be happy to make changes to your order as long as it hasn't been shipped yet. And then, of course, we'll figure something out.
What credit cards do you accept?
We accept Visa, American Express, Mastercard, and Discover.
How do you calculate sales tax for web orders?
Sales tax is only applied to orders shipped within the state of Michigan. We don't charge sales tax on out of state shipments.
What if the item I want is sold out?
If the item you want is sold out, please write to us at firstname.lastname@example.org. There’s a chance we may get the product you’re interested back in stock, and we’ll do all we can to accommodate your requests.
What is your shipping policy?
All Leland gal orders are shipped via USPS, and the cost is based on your specific order's weight. With each order, you will provided with a tracking number.
We do not ship to multiple addresses per order. Once orders are received they will ship within 3 business days of the order being placed. Orders with monograms or custom items will take longer before they are shipped.
Irregular items such as furniture, large artwork, etc. will require custom packaging and increased rates.
If you are in need of a rush order shipment, please write us at email@example.com to inquire about pricing.
Where do you ship from?
All orders are processed and shipped from our studio in Grand Rapids, MI (October-May) or from our shop in Leland, MI (May-October).
What is your return/exchange policy? How do I return an item?
All sales are final on fabric, wallpaper, plates, trays, giclées, lucite trays and sale items. Fabric items that are unwashed, unused and in perfect condition may be returned within 30 days of the postmarked date on your package for a for store credit or full refund.
Leland gal is happy to accept returns and exchanges that are sent back to us within 30 days of the postmarked date on your package. To initiate a return or exchange, please send an email to us at firstname.lastname@example.org with your invoice number (found on your receipt), a list of items you would like to return or exchange, and a reason for return or exchange. All returns and exchanges must be authorized by Leland gal.
Upon receipt of a return authorization email from Leland gal, pack the merchandise (unwashed, unworn, with original tags, with receipt, and free of any condition that would prevent it from being sold as new) in the original package (if possible) and send the return merchandise to the address sent to you.
Leland gal reserves the right to deny exchanges or refunds if items do not meet the return policy requirements. We require that all tags and labels be still attached and that the item be in perfect, original condition. We inspect all items thoroughly before shipping. Your original shipping and handling charges are non-refundable (unless we somehow sent you the wrong item in which case we'll happily refund your shipping charges), and you are responsible for all return shipping charges. Leland gal will not accept responsibility for reimbursement or compensation of lost packages without proof of delivery. Items unfit for return will be sent back to you with an explanation as to why they weren’t up to snuff.
When your return shipment is received, we will handle your return or exchange speedily and as directed. Refunds will be credited to the original form of payment, and Leland gal will cover the cost of shipping for exchanged goods that we send back to you. Please know that the time it takes for the refund to post to your account may vary depending on your bank and/or credit card company.
Do you do wholesale?
Leland gal is happy to work with you on wholesale and custom items. Please send an email to us at email@example.com and we can get in touch about the specifics.
Do you offer Trade Discounts to Interior Designers?
YES! We adore working with Interior Designers! All you need to do is e mail firstname.lastname@example.org with your website and credentials, and we will explain how our trade discount works, and set you up with your own personal coupon code. We especially love when you share your gorgeous photos with imaginative ways of using our fabric. Many fresh ideas have been born out of collaboration.
May I post about your work on my blog or website?
Yes! Please make sure you link and give credit to any and all photos where it's due. Thanks for sharing my work safely.
What is your policy on privacy?
We respect your right to privacy. Leland gal only collects the information necessary for us to complete your order or to contact you regarding the status of your order. Leland gal will not sell or share your name or personal information.
Who should I contact if I have further questions?
Always feel free to contact email@example.com if you have any questions, comments, or concerns.